Aftersales
Lifetime Commitment: Reliable Support Beyond the Installation
At JIUROAD group, our relationship with you begins after the sale. We provide comprehensive, world-class after-sales support to ensure your 3D parking and charging infrastructure remains safe, efficient, and profitable for years to come.
Our Service Philosophy
We understand that EV infrastructure is critical urban hardware. Our “Customer-Centric” service model focuses on Proactive Maintenance, Rapid Response, and Technical Excellence. As a state-level “Little Giant” enterprise, we stand behind every bolt, sensor, and power module we manufacture.
Comprehensive Service Portfolio
Global Technical Support: 24/7 online technical assistance for troubleshooting, configuration updates, and operational guidance via our dedicated international support team.
On-Site Commissioning & Training: Our engineers provide on-site supervision for installation and commissioning, followed by rigorous training for your local operators and maintenance staff.
Preventive Maintenance Programs: Customized maintenance schedules designed to identify potential issues before they cause downtime, particularly for the mechanical components of our 3D integrated stations.
Original Spare Parts Supply: A robust global supply chain ensuring the rapid delivery of genuine JIUROADCHG spare parts, minimizing repair times and ensuring hardware compatibility.
Firmware & Software Updates (OTA): Continuous optimization of your equipment through Over-The-Air updates, ensuring your chargers always support the latest EV protocols and security standards.
Warranty & Protection
We offer industry-leading warranty terms for our full range of products, including:
Flexible DC Chargers: Long-term protection for power modules and core controllers.
3D Mechanical Systems: Specialized warranty covering structural integrity and micron-level sensors.
Smart AC Series: Reliable replacement and repair policies for residential and commercial units.
Digital Service Integration
Every customer gains access to our DMS (Device Management System), allowing you to:
Track the service history of every unit.
Download technical manuals and wiring diagrams.
Log and monitor the status of active service tickets.
Need Support Today?
Our engineering team is ready to assist you. Contact our global service center for technical help, warranty claims, or spare parts inquiries.